Help Center
Find answers to common questions or reach out to our support team.
Getting Started
How do I start a mock interview?
Go to Dashboard → AI Interview Simulation. Enter a job title and description, then click Start. The AI interviewer asks 5-8 questions covering behavioral and technical topics.
How does Live Interview Assist work?
Live Assist listens to your real interview (Zoom, Teams, Meet) and provides AI-suggested answers in real-time. Choose Web Popup, Phone (QR code), or Desktop App (invisible to screen share).
How do I create a job-specific resume?
Three steps: 1) Create a Resume Template with your details, 2) Paste a job description and let AI tailor your resume, 3) Download in DOCX or PDF. Go to Job Specific Resume Generation → How it works.
What is Coding Interview Practice?
Practice coding challenges with AI-generated problems. Get instant feedback on your solutions, time complexity analysis, and improvement suggestions.
What should I do first after signing up?
Start with a mock interview to see your baseline score. Then try Live Assist during a practice call. Create a resume template for job applications. Explore all features from the Dashboard.
Plans & Billing
What plans are available?
Free (1 week): 3 mock interviews, 1 proctored simulation, 2 AI resumes, 25 job-feed matches, 25 one-click applies, extension autofill. Standard ($99/mo, or $891/yr with 25% off): everything unlimited — live answer coach, desktop app, coding companion, auto-apply queue, screening answers, recruiter outreach, ATS score, cover letters.
What happens when my free week ends?
Feature access pauses until you upgrade to Standard. Your interview history, resumes, and application tracker are preserved.
Can I cancel my subscription?
Yes — cancel anytime from the Subscription page, effective immediately. Monthly plans receive a prorated refund for unused time; yearly plans are charged the months used at the monthly rate and refunded the remainder. No cancellation fees.
What is your refund policy?
We offer a 7-day money-back guarantee on all paid plans. Contact support@interviewboost.ai within 7 days of purchase for a full refund. Refunds are processed within 5-10 business days.
Is my payment information secure?
All payments are processed securely by Stripe, a PCI DSS Level 1 certified payment processor. We never store your credit card information on our servers.
What happens when my plan expires?
You revert to the Free plan with limited features. Your interview history and resume data are preserved. You can upgrade again anytime to regain full access.
Features
How does the AI Mock Interview work?
Our AI interviewer conducts realistic interviews based on your target job. It asks 5-8 adaptive questions (behavioral + technical), listens to your answers via microphone, evaluates your responses, and provides detailed scores with improvement suggestions.
What are the Live Assist options?
Three modes: 1) Web Popup — floating window next to your video call (visible during screen share), 2) Phone — scan QR code, no app install, 2-hour sessions, 3) Desktop App — completely invisible to screen share using OS-level content protection. Best for proctored interviews.
How does Resume Generation work?
Create a template with your experience, then paste any job description. Our AI analyzes the job requirements and tailors your resume to maximize ATS compatibility and relevance. Download in DOCX or PDF format.
What is Behavioral Analysis?
When you enable your webcam during mock interviews, AI analyzes your facial expressions, eye contact, confidence level, engagement, and nervousness. Webcam is always optional.
How does the Desktop App stealth mode work?
The Desktop App uses OS-level content protection (SetWindowDisplayAffinity on Windows) to make itself invisible to all screen capture — including Zoom, Teams, Meet, and proctoring software. It won't appear in screenshots, recordings, or screen shares.
Privacy & Security
Is InterviewBoost.ai compliant with privacy laws?
Yes. We comply with GDPR (EU), CCPA (California), and India's Digital Personal Data Protection Act 2023. We follow industry-standard security practices and never sell your personal data.
How is my interview data handled?
Transcripts and analysis results are stored in your account. Raw audio and video recordings are deleted within 24 hours after processing. Webcam frames are processed in memory only — never stored. We never use your data for AI model training.
Who can see my interview data?
Only you. Your data is completely private and never shared with employers, recruiters, or third parties. We use Anthropic (Claude AI) for analysis and Stripe for payments — both bound by strict data processing agreements.
How is my data secured?
All data is encrypted in transit (TLS 1.2+) and at rest (AES-256). We use access controls, regular security audits, and follow SOC 2 practices. Payment processing is handled by Stripe (PCI DSS Level 1).
How do I delete my data?
Delete individual interviews from the History page. Delete your resume from the Profile page. For complete account deletion, contact support@interviewboost.ai — all data is permanently removed within 30 days.
Technical
What browser should I use?
Chrome or Microsoft Edge are recommended for the best experience. Safari and Firefox work for most features. Microphone access must be enabled in your browser settings for mock interviews and live recording.
My microphone isn't working. What should I do?
Check that your browser has microphone permission (look for the mic icon in the address bar). Ensure no other app is using the microphone. Try refreshing the page. If using an external mic, verify it's selected in your system audio settings.
How do I install the Desktop App?
Download from the Download page. On Windows, you may see a SmartScreen warning — click 'More info' → 'Run anyway' → Install completes. Sign in with your InterviewBoost.ai account. macOS version coming soon.
How long does a QR code session last?
QR code sessions for phone-based Live Assist are active for 2 hours. After expiry, generate a new QR code from the Live Assist page. No app installation required on your phone.